Privacy Policy
This Privacy Policy explains how DowntimeLens, a product by thdventures ("we", "us", "our"), collects, uses, and protects your information when you use our service. By using the Service, you consent to this Policy.
Information We Collect
- • Collecting goal: As minimal as possible to provide the Service effectively
- • Account data: email, name, profile picture, slack (for sign-in, alerts)
- • Payment data: billing info via secure processor (Paddle)
- • Service configuration: monitor targets, intervals, alert channels
- • Telemetry & logs: technical diagnostics from checks
- • Device & usage: IP address, User-Agent, timestamps
How We Use Information
- • Provide and improve the Service
- • Send transactional emails (incidents, billing, security)
- • Maintain security and prevent abuse
- • Comply with legal obligations
Legal Bases (GDPR)
- • Contract: to deliver the Service you requested
- • Legitimate interests: to secure and improve the Service
- • Consent: where required (e.g., certain analytics)
- • Legal obligation: where laws require retention or disclosure
Cookies & Analytics
We use minimal cookies necessary for authentication and session continuity. You can control cookies through your browser settings.
Third-Party Processors
They process limited data on our behalf under strict contracts.
- • Payment Processor — Billing & invoicing
- • Email Service — Transactional emails & alerts
Data Retention
We retain data only as long as necessary to provide the Service, meet legal requirements, and enforce agreements.
Security
We apply reasonable technical and organizational measures to protect your data. You are responsible for safeguarding your credentials.
International Transfers
Your data may be processed in locations outside your country. We rely on appropriate safeguards for cross-border transfers.
Your Rights
- • Access/Export: request a copy of your personal data
- • Rectify: update inaccurate or incomplete information
- • Erase: request deletion, subject to legal exceptions
Children's Privacy
The Service is not directed to children under 16. We do not knowingly collect data from them.
"Do Not Sell" & Marketing
We do not sell your personal information. We do not engage in third-party targeted advertising.
Changes to This Policy
We may update this Policy. Material updates will be posted with a new effective date. Continued use means you accept the updated Policy.